How long does it take you to respond to a support ticket?Updated 12 days ago

We aim to respond to all enquiries as quickly as possible.

Response times may vary depending on the nature of the issue, the information we have, and whether we need to consult with the warehouse, factory or transport provider.

To speed up the process, we recommend that you contact us with your order number, a brief description of what has happened, and clear photos of the product, packaging or affected part.

The more information we have from the outset, the quicker we can look into it and provide a solution.