Support and warranty
How long does the warranty last?
Bumbba comes with a 3-year warranty from the moment you receive the sofa at home. The warranty covers any manufacturing or material defects, provided the product has been used correctly and in accordance with the care instructions. If you think your
What does the warranty cover?
The Bumbba warranty covers any manufacturing or material defects that arise within the warranty period, provided the product has been used correctly and in accordance with the care instructions. For example, it may cover cases such as:. Structural fa
What is not covered by the warranty?
The Bumbba warranty does not cover normal wear and tear of the product or damage resulting from daily use, misuse or lack of care. For example, it does not cover:. Normal wear and tear of the fabric, such as pilling or scuff marks. Fading caused by d
Does the warranty cover stains, wear and tear, or damage caused by misuse?
No. The Bumbba warranty does not cover stains, normal wear and tear, or damage caused by incorrect use of the product. This includes, for example:. Stains, odours or hair. Pilling, scuff marks or normal wear and tear of the fabric. Fading due to dire
What should I do if I receive a faulty item, something is missing, or the colour is wrong?
If, upon receiving your order, you notice that an item is faulty, a part is missing, or the colour does not match what you ordered, please contact us as soon as possible so that we can look into it. We will need you to send us:. Order number. Clear p
How long does it take you to respond to a support ticket?
We aim to respond to all enquiries as quickly as possible. Response times may vary depending on the nature of the issue, the information we have, and whether we need to consult with the warehouse, factory or transport provider. To speed up the proces