Bumbba

If, upon receiving your order, you notice that an item is faulty, a part is missing, or the colour does not match what you ordered, please contact us as soon as possible so that we can look into it.We will need you to send us:Order numberClear photos of the product or the affected itemA photo of the label or reference number, if it appears on the packaging or the itemPhotos of the packaging, if it arrived damaged or openedWith this information, we will be able to check what has happened and provide a solution as soon as possible.

If, upon receiving your order, you notice that an item is faulty, a part is missing, or the colour does not match what you ordered, please contact us as soon as possible so that we can look into it. We will need you to send us:. Order number. Clear p

What should I do if I receive a faulty item, something is missing, or the colour is wrong?

Support and warranty

What is Bumbba, and what sort of households is it ideal for?

Is Bumbba a sofa, a bed, or can it be used in various ways?

Can I change the shape of Bumbba or move the chaise longue and the pouffe?

Can it be taken apart into several pieces so it can be used in different ways?

Is Bumbba comfortable for guests and can it be used as both a sofa and a bed?

¿Qué colores hay disponibles y las fundas se pueden cambiar?

Can I buy covers, cushions or spare parts for Bumbba?

What are L-shaped fittings?

Is Bumbba firm or soft? Does it go soft over time?

What is Bumbba’s fabric made of?

What is Bumbba's fabric like, and what is it made of?

Is Bumbba fabric durable enough to withstand daily use, stains and the test of time?

What are Bumbba’s mattresses, cushions and other items made of?

What is Bumbba made of?

How many kilograms can the mattress support?

Does Bumbba need to be assembled, and how long does it take to set up?

What parts come with the sofa?

Is the cover for the beanbag sewn on, or are they two separate pieces?

Do the cushions or parts of the Bumbba shift with use?

Parts and how your Bumbba works

About product

How big is Bumbba? Dimensions of the 3-seater, chaise longue and corner sofa

What is the seat height, and what are the dimensions of the mattresses and cushions?

How big is the beanbag?

Will Bumbba fit through a door, down a corridor, into a lift or up a flight of stairs?

How many boxes are arriving, and how much does each one weigh?

Measures

How do you clean the sofa?

How do I clean Bumbba, and what products can I use?

What cleaning products can I use on Bumbba, and which ones should I avoid?

How do I dry the Bumbba fabric after cleaning it, and what should I do if the stain won’t come out?

How can I look after Bumbba so that it lasts longer?

Cleaning and care

How do I place an order?

How do I place an order? Do I need to create an account to make a purchase?

Will I receive a confirmation, and how will I know if my order has been placed successfully?

Can I change my order or add items after I’ve made my purchase?

Can I cancel my order?

Can I buy a gift card or use any discounts?

Do the prices include tax?

How do I request an invoice for my order?

What payment methods do you accept, and can I pay by card?

Can I pay by bank transfer, and when is the order confirmed?

Can I finance the purchase or pay in instalments?

What do I need to finance my purchase, and can I make advance payments?

Buying guide

What are the delivery options?

Can I choose the delivery date or time slot?

Can I buy it now and have it delivered later?

Will I receive a tracking number?

What happens if I'm not at home when the delivery arrives?

Can I change the delivery address?

What should I do if the box arrives damaged or the order is incomplete?

Can I return my order, and when does the return period start?

Is the return free of charge?

Can I return Bumbba if I’ve already used it, or return just part of the order?

What should I do if I receive a faulty item, something is missing, or the colour is wrong?Updated 12 days ago