Bumbba

If the box arrives damaged or you notice anything unusual about the packaging, please let us know as soon as possible.Please email us with your order number and send us clear photos of the packaging, the delivery label and, if applicable, the product received.If the order arrives incomplete, please also let us know what you have received and what you think is missing. This will allow us to check with the warehouse and the delivery company to provide a solution as soon as possible.The more information we have from the outset, the quicker we can help you.

If the box arrives damaged or you notice anything unusual about the packaging, please let us know as soon as possible. Please email us with your order number and send us clear photos of the packaging, the delivery label and, if applicable, the produc

What should I do if the box arrives damaged or the order is incomplete?

Delivery, returns and exchanges

What is Bumbba, and what sort of households is it ideal for?

Is Bumbba a sofa, a bed, or can it be used in various ways?

Can I change the shape of Bumbba or move the chaise longue and the pouffe?

Can it be taken apart into several pieces so it can be used in different ways?

Is Bumbba comfortable for guests and can it be used as both a sofa and a bed?

¿Qué colores hay disponibles y las fundas se pueden cambiar?

Can I buy covers, cushions or spare parts for Bumbba?

What are L-shaped fittings?

Is Bumbba firm or soft? Does it go soft over time?

What is Bumbba’s fabric made of?

What is Bumbba's fabric like, and what is it made of?

Is Bumbba fabric durable enough to withstand daily use, stains and the test of time?

What are Bumbba’s mattresses, cushions and other items made of?

What is Bumbba made of?

How many kilograms can the mattress support?

Does Bumbba need to be assembled, and how long does it take to set up?

What parts come with the sofa?

Is the cover for the beanbag sewn on, or are they two separate pieces?

Do the cushions or parts of the Bumbba shift with use?

Parts and how your Bumbba works

About product

How big is Bumbba? Dimensions of the 3-seater, chaise longue and corner sofa

What is the seat height, and what are the dimensions of the mattresses and cushions?

How big is the beanbag?

Will Bumbba fit through a door, down a corridor, into a lift or up a flight of stairs?

How many boxes are arriving, and how much does each one weigh?

Measures

How do you clean the sofa?

How do I clean Bumbba, and what products can I use?

What cleaning products can I use on Bumbba, and which ones should I avoid?

How do I dry the Bumbba fabric after cleaning it, and what should I do if the stain won’t come out?

How can I look after Bumbba so that it lasts longer?

Cleaning and care

How do I place an order?

How do I place an order? Do I need to create an account to make a purchase?

Will I receive a confirmation, and how will I know if my order has been placed successfully?

Can I change my order or add items after I’ve made my purchase?

Can I cancel my order?

Can I buy a gift card or use any discounts?

Do the prices include tax?

How do I request an invoice for my order?

What payment methods do you accept, and can I pay by card?

Can I pay by bank transfer, and when is the order confirmed?

Can I finance the purchase or pay in instalments?

What do I need to finance my purchase, and can I make advance payments?

Buying guide

What are the delivery options?

Can I choose the delivery date or time slot?

Can I buy it now and have it delivered later?

Will I receive a tracking number?

What happens if I'm not at home when the delivery arrives?

Can I change the delivery address?

Can I return my order, and when does the return period start?

Is the return free of charge?

Can I return Bumbba if I’ve already used it, or return just part of the order?

How long does it take to receive a refund, and how is it processed?

How long does the warranty last?

What does the warranty cover?

What is not covered by the warranty?

Does the warranty cover stains, wear and tear, or damage caused by misuse?

What should I do if I receive a faulty item, something is missing, or the colour is wrong?

How long does it take you to respond to a support ticket?

Support and warranty

What should I do if the box arrives damaged or the order is incomplete?Updated 12 days ago