Delivery, returns and exchanges
What are the delivery options?
Below is a detailed list of all the regions and countries to which we deliver:. Important notes regarding delivery times, stock and colours. Delivery times may vary depending on stock levels, the model, the colour chosen or current logistics availabi
Can I choose the delivery date or time slot?
It depends on the country and the type of delivery you choose. With free delivery, items are usually delivered to the curbside, and it is not possible to choose a specific date or time slot. In Spain, if you choose scheduled delivery, you can arrange
Can I buy it now and have it delivered later?
Yes. You can buy now and receive your Bumbba at a later date by selecting the delivery method “Receive your Bumbba later”. This option is designed so that you can place your order now and arrange delivery when you’re ready to receive it. We just need
Will I receive a tracking number?
Yes. Once your order has been dispatched, you will receive tracking details so you can check the delivery status. Tracking information may be sent by email or via the courier company, depending on the carrier and the type of delivery. Please note tha
What happens if I'm not at home when the delivery arrives?
If you are not at home at the time of delivery, the courier will make a further delivery attempt. Up to two delivery attempts are usually made, although this may vary depending on the courier and the area. We recommend that you keep an eye on your or
Can I change the delivery address?
If you need to change the delivery address, please contact us as soon as possible with your order number and the full new address. If the order has not yet been dispatched or prepared for shipment, we will often be able to change it. If the order is
What should I do if the box arrives damaged or the order is incomplete?
If the box arrives damaged or you notice anything unusual about the packaging, please let us know as soon as possible. Please email us with your order number and send us clear photos of the packaging, the delivery label and, if applicable, the produc
Can I return my order, and when does the return period start?
Yes. You have 14 calendar days from the date you receive your Bumbba at home to try it out at your leisure and decide if it’s the perfect match for you. If you wish to return it within that period, simply contact our customer service team and we’ll g
Is the return free of charge?
Yes, returns are free in most destinations. There are a few exceptions: the Canary Islands, Corsica, Andorra, Madeira and the Azores. In these areas, the cost of postage will be deducted from your final refund. To process the return, please ensure th
Can I return Bumbba if I’ve already used it, or return just part of the order?
You can try Bumbba at home for 14 calendar days from the date you receive it, just to see if it suits you and your space. Please note, however, that to be eligible for a return, the product must be in perfect condition: free from stains, snags, tears
How long does it take to receive a refund, and how is it processed?
The refund will be processed once we have received the goods at our premises and verified that everything is in order. We will check that all items have been received and that the product is in perfect condition, free from stains, snags, tears, odour